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If your payment fails, double-check that your payment information (card number, expiration date, and CVV) is correct. Ensure that your card is authorized for online purchases and that you have sufficient funds. If the issue persists, try using a different payment method or contact your bank for assistance. You can also reach out to our support team at [support@axxe.gg] for further help.

If you haven’t received a confirmation email after making a purchase, first check your spam or junk folder. If it’s not there, please ensure that the email address you provided is correct. You can also log in to your account on our website to check your purchase history. If you still can’t find the confirmation, contact our customer support at [support@axxe.gg] for assistance.

Right now the access to the Discord Server is manually checked in order to make sure someone doesn't occupy a student spot by mistake. This is done daily, in the first hour of the day, which can cause you to not have access to the Discord for 24h. If the problem persists please contact our customer support at [support@axxe.gg] for assistance.

If you notice a duplicate charge on your account, please check your order history to confirm if multiple purchases were made. If the duplicate charge is an error, contact our customer support immediately at [support@axxe.gg]. We will investigate the issue and, if necessary, process a refund for the duplicate charge.